Information we collect
BooksForge collects information that businesses and their authorized users provide, including business name, contact information, service area, customer lead details, appointment details, review-notification details, billing status, and setup preferences.
When a business connects a Facebook Page or Meta product, BooksForge may collect Page identifiers, Page names, Page access status, permissions granted to the app, lead or message metadata made available by Meta, and content the authorized user chooses to publish or manage through BooksForge.
How we use information
BooksForge uses this information to provide customer-owned lead intake, forwarded missed-call follow-up, review workflows, appointment workflows, customer setup, payment-link workflows, local business page support, and approved draft posting for a specifically connected Facebook Page.
BooksForge does not sell personal information. BooksForge uses connected-provider data only to operate the services requested by the business and to troubleshoot, secure, and improve those services.
Sharing and service providers
BooksForge may process information through service providers needed to run the product, including hosting, email, SMS, payment, analytics, and platform APIs such as Meta/Facebook, Google, Stripe, Twilio, and email providers. These providers process information according to their own terms and privacy commitments.
Facebook Page and Meta data
BooksForge accesses Facebook Page or Meta data only after an authorized business representative connects the Page through Meta OAuth and grants specific Page permissions. Access is limited to verifying the connected Page and preparing approved drafts within those permissions. We do not receive your Facebook password.
Users can revoke Meta access from Meta Business settings or by contacting BooksForge. If Meta access is revoked, BooksForge may no longer be able to provide affected Page-management features.
Retention
BooksForge retains business records, setup records, leads, outbound activity, and connected-provider metadata for as long as needed to provide the service, meet legal or security obligations, resolve disputes, and maintain business records. Businesses may request deletion of inactive records when retention is no longer required.
Data deletion
To request data deletion, email hello@prairiestack.com with the business name, the email address used for the BooksForge account, and the connected Facebook Page or provider account involved. BooksForge will verify authorization before deleting or disconnecting business data.
For Meta app data deletion requests, include "Meta data deletion request" in the subject line. BooksForge will remove stored Meta access details and associated Page-management data unless retention is required for security, billing, dispute, or legal reasons.
Security
BooksForge uses administrative access controls, account authentication, server-side storage controls, and operational monitoring to protect business information. No internet service can guarantee absolute security, but BooksForge works to limit access to authorized purposes.
Contact
Questions about this Privacy Policy can be sent to hello@prairiestack.com.